Terms and Conditions

Disclaimer and Terms of Use

The material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice. Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness and relevance for their purposes.

Some material on this internet site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action. Links provided to other internet sites are provided for the user's convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site.

Validity of Rates

Prices are valid for the dates indicated. All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax). All prices shown on this site are subject to change without notice.

Inclusions

Costs include the items specifically stated, and do not include ancillary and other services, travel, transfer, meal or incidental costs unless specifically stated.

Quotations

All quotations are valid for 48 hours from the time of quote preparation, unless otherwise stated, and are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit or full payment, as required, is received.

Booking and Charter Conditions

Prior to commencement of charter or tour itinerary you will be supplied with a written copy of our charter Terms and Conditions. Your accepatnce of these Terms and Conditions is required prior to the commencement of any tour itinerary of charter.

Private Charters

Private charter bookings will be confirmed on payment of deposit.
Cancellations greater than 60 days before departure result in loss of 50% of deposit.
Cancellations 30 to 60 days before departure result in loss of deposit.

Private charter balance payments to be made in full 30 days before charter commencement.
Cancellations ONCE balance payment has been made, and within 30 days of departure date will result in forfeit of Full Charter Price.
We highly recommend all charterers have travel insurance to protect against unexpected cancellations.

Travel Insurance

Whitsunday Bliss strongly recommends that all guests have travel insurance to:

Cover valuable items, eg. Cameras, Luggage
To protect against unforseen cancellations or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time
Cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including emergency air evacuation
Cover against an emergency where you need to return home urgently, eg. a family member becomes very ill.

For peace of mind guests should understand the fine details of the cover included for the Travel Insurance to ensure that it covers the above.

Liability

Guests should note that Sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process. The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required.

Guest Behaviour

The Operator has the right to refuse boarding of guests who arrive intoxicated or who are under the influence of illegal substances. While on Tour, Guests must abide by instructions from the Crew. Guests must also abide by the Law and public nuisance, harassment, or anti-social behaviour will not be tolerated. Guests who refuse to follow instructions and jeopardise the safety and security of Crew, Guests, Themselves or the Vessel may be restrained and / or removed from the tour. All associated costs of removal will be borne by the guest and no refund of ticket monies will be provided.

English language Comprehension

Because many of the tours we offer are low guest numbers with sometimes only 2 crew, it is very important that the guests have basic English understanding. Guests will spend time snorkelling and swimming and it is critical for their safety that they follow the instructions from the crew, while they are participating in the activities. If customers cannot understand English, it is important that a companion travelling can speak english and translate for the non english speaking guest. We do have snorkelling summaries in other languages, which are provided for guests to read. If guests have any concerns at all, please contact us.

Itineraries And Weather

Whitsunday Bliss reserves the right to alter the tour or the itinerary of any of it's tours and organise alternative carriers to those advertised if necessary. The Operator will always consider the comfort and safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind, visibility or tidal conditions are not suitable. If it is raining, our tours still operate, as the guests can still experience the Whitsundays, including swimming and bush walking. If the winds are light, the tours will still run, however, it will be necessary to use the motors on the boats to get to the stops around the islands. We do not provide any guarantee that the winds will be consistent and from the correct direction to make sailing always possible.

Guests Check-in Before Boarding

Check in is Located at:

Shop 1, 4 Airlie Esplanade Airlie Beach 4802
and open from 7.30am to 7.00pm daily.

Delayed guests should please phone our office on 07 4946 4999 or 4946 5782